A retrieval system is only as useful as its sources and evaluation.
Identify authoritative documents and their owners. Remove duplicated or outdated guidance, preserve useful headings, and label access boundaries. Do not assume that everything in a shared drive should be available to every user.
Split documents into meaningful chunks, retrieve relevant passages, and test questions against the original source. Citations should lead to evidence, not merely to a vaguely related page. Test terminology differences and questions whose answer is not present.
An assistant must say when its sources do not support an answer. Provide a human contact and collect unanswered topics for content improvement. Evaluate hallucinations, stale answers, and citation accuracy before launch.
